Privacy Policy

At Elan Spa & Wellness, your privacy and confidentiality are of utmost importance to us. This policy outlines how we collect, use, and protect your personal information.

Information We Collect

Personal Information

  • Name, email address, and phone number for booking purposes
  • Health information relevant to spa treatments (allergies, medical conditions)
  • Preference data to personalize your spa experience
  • Payment information for processing transactions

Automatically Collected Information

  • Website usage data and analytics
  • Device information and IP addresses
  • Cookies and similar tracking technologies

How We Use Your Information

  • Processing and confirming your spa bookings
  • Providing personalized treatment recommendations
  • Communicating appointment reminders and updates
  • Improving our services and website functionality
  • Sending promotional offers (with your consent)
  • Ensuring safety and security of our facilities

Information Sharing

We do not sell, rent, or share your personal information with third parties except:

  • With your explicit consent
  • To comply with legal obligations
  • With trusted service providers who assist in our operations (payment processors, appointment systems)
  • In case of medical emergencies requiring immediate attention

Data Security

  • All personal information is stored securely using industry-standard encryption
  • Access to your data is restricted to authorized personnel only
  • Regular security audits and updates to protect against breaches
  • Secure payment processing through PCI-compliant systems

Your Rights

  • Right to access and review your personal information
  • Right to request corrections or updates to your data
  • Right to request deletion of your account and data
  • Right to opt-out of marketing communications
  • Right to data portability upon request

Cookies Policy

We use cookies to enhance your browsing experience:

  • Essential cookies for website functionality
  • Analytics cookies to understand user behavior
  • Preference cookies to remember your settings
  • You can manage cookie preferences through your browser settings

Data Retention

We retain your personal information only as long as necessary for:

  • Providing our services and maintaining your account
  • Complying with legal and regulatory requirements
  • Resolving disputes and enforcing our agreements
  • Inactive accounts may be deleted after 3 years of no activity

Contact Us

For any privacy-related questions or requests, please contact us:

  • Email: [email protected]
  • Phone: 097672 02220
  • Address: Elan Spa & Wellness, Nashik & Pune, Maharashtra

Policy Updates

This privacy policy may be updated periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes through email or prominent website notices. Continued use of our services constitutes acceptance of the updated policy.

Last updated: January 2025
Effective date: January 1, 2025